Delivery Information

DELIVERY

Once we have received your order and confirmed that everything is in stock and none of the items ordered required personalisation (Club Crest, Sponsor Logo or Squad Printing) we aim to despatch your order same day if ordered before 12pm (during working days) otherwise it will be despatched according to the delivery status of the item on the website or once received from our supplier. If any of your items require personalisation then we aim to have your artwork approval image to you within 2-3 working days of your order being placed. We will then aim to despatch your order within 1-2 weeks from you approving the artwork, this can vary depending on the type of application and our busy periods. We have a standard delivery charge for all areas in South Africa. For out-lying areas and international deliveries an additional fee will be added to your order. We do have specials on occasion which will receive FREE DELVIERY. If you notice any mistakes on your selected delivery address please “Contact Us” as soon as possible, especially if you qualify for the same day despatch, as once the order has been despatched the delivery address cannot be amended and we may apply another delivery charge. We do deliver to areas / countries outside of the SA but due to the big differences in delivery charges that can occur, if you wish to order from outside of SA please “Contact Us” and our sales team will help organise a delivery quote and then place your order. All orders are sent via a courier and therefore will need to be signed for. If you miss the delivery or if the parcel is returned to us due to failure to accept the delivery and all delivery details have been processed correctly, we will ask for another delivery payment before attempting to resend the parcel. On receiving your order any physical damage to any packets or boxes should be highlighted and reported to the delivery driver. You must inform us of any delivery discrepancies within 24 hours of signing for the delivery, this will then be investigated and if agreed the correct items will be processed and despatched.

RETURNS

You can return an item back to us within 7 days of delivery of your order, the items must be returned in an unused condition with all packaging and tags intact. We are unable to accept items that have been personalised unless the item is deemed faulty. To help speed up the return process please fill in a RETURN REQUEST form which we will send you upon request, fill in the form and submit it to us, you should be given a return number please include this along with any other information you wish to send with the return. Failure to submit a return request online could slow the return process. All returned items will be inspected and if agreed the selected return action will be processed. If a refund is requested please allow 5-7 working days from us receiving your order back to process your refund. Please return all parcels to: Teamkits SA Postnet Suite #850 Private Bag X15 7129 Somerset West Western Cape South Africa